This document sets out the responsible gaming framework that applies to Casino Mont-Tremblant, located at 300 Chemin des Pléiades, Mont-Tremblant, Québec, Canada J8E 0A7. The casino operates as part of the Loto-Québec casino network and is managed by Société des casinos du Québec, a subsidiary of Loto-Québec. All responsible gaming practices at this property are conducted in accordance with the standards and obligations established by Loto-Québec as the governing provincial Crown corporation for casino operations in Québec.
This policy applies to all persons who enter or seek to enter the gaming floor and related areas of the casino. Compliance with the conditions described below is required of all visitors.
1. Governing Framework
Casino Mont-Tremblant operates under the authority of Loto-Québec, a provincial Crown corporation established under the laws of the Province of Québec, Canada. Responsible gaming obligations at this property derive from Loto-Québec’s corporate policies and the regulatory framework applicable to land-based casino operations in Québec.
The casino does not operate online gaming services. All responsible gaming measures described in this document apply exclusively to the physical premises at the Mont-Tremblant location.
2. Age Requirement and Access Restriction
Access to the gaming floor and all gaming-related areas of Casino Mont-Tremblant is restricted to persons who are 18 years of age or older. This requirement is enforced without exception.
All visitors are subject to identity verification at the point of entry. A valid, government-issued photo identification document must be presented upon request by casino staff. Failure to produce acceptable identification will result in denial of access to the gaming areas.
Casino staff, including customer agents stationed in the main lobby, at checkout areas, and at information counters, are authorised to request identification at any point during a visit. Persons who cannot confirm that they meet the minimum age requirement will be refused entry or asked to leave the gaming floor.
3. Responsible Gaming Resources and Support
Casino Mont-Tremblant provides access to responsible gaming information and support resources through staff present on the premises. Customer agents located in the lobby and at designated information points are available to direct visitors to responsible gaming resources.
Visitors who have concerns about their own gaming behaviour, or about the behaviour of another person, may approach any customer agent on the floor for assistance or referral to appropriate support services.
As part of the Loto-Québec network, the casino operates within a broader responsible gaming programme maintained at the corporate level. Visitors seeking information about self-exclusion options, support referrals, or other player protection measures are encouraged to speak directly with casino staff or to contact the casino using the details provided in Section 6 of this document.
4. Conduct and Access Conditions
The following conditions apply to all persons on the premises of Casino Mont-Tremblant. These conditions are enforced as part of the casino’s responsible gaming framework and its obligation to maintain a safe and orderly environment.
- Minimum age: 18 years or older; valid government-issued identification required
- Smoking: The casino operates as a smoke-free environment; smoking is not permitted on the premises
- Baggage: Bags and suitcases must be checked at the coat check before entry to gaming areas
- Dress code: Appropriate attire is required; casino staff may refuse entry to persons not meeting dress standards
- Photography and video: Photography and video recording are permitted on the premises unless otherwise indicated by staff
- Conduct: Visitors are expected to behave in a manner consistent with the casino’s rules of conduct at all times
Failure to comply with any of the above conditions may result in removal from the premises. The casino reserves the right to refuse entry or to ask any person to leave if conduct is deemed incompatible with the safe and orderly operation of the facility.
5. Self-Exclusion and Player Protection
Visitors who wish to restrict their own access to Casino Mont-Tremblant or to other casinos within the Loto-Québec network may request information about self-exclusion procedures from casino staff. Self-exclusion is a formal process through which a person voluntarily agrees to be denied access to gaming facilities for a defined or indefinite period.
Details of the self-exclusion programme, including eligibility, duration options, and the process for applying, are available through casino staff on the premises or through Loto-Québec’s responsible gaming channels. The casino does not administer self-exclusion independently of the Loto-Québec framework.
Persons who are subject to a self-exclusion agreement and who attempt to access the gaming floor may be removed from the premises. Any winnings obtained by a self-excluded person during a period of exclusion may be subject to forfeiture in accordance with applicable rules.
6. Contact Information
For questions related to responsible gaming, access conditions, or player protection resources, visitors may contact Casino Mont-Tremblant directly using the following details:
- Address: 300 Chemin des Pléiades, Mont-Tremblant, Québec, Canada J8E 0A7
- Local telephone: 819-429-4150
- Toll-free telephone: 1-877-574-2177
- Email: [email protected]
Staff are available to respond to enquiries regarding responsible gaming procedures, access restrictions, and referrals to external support services. For matters relating to Loto-Québec’s corporate responsible gaming programme, visitors may also consult Loto-Québec’s official channels directly.
7. Policy Updates
This responsible gaming policy reflects the conditions and procedures in place at Casino Mont-Tremblant as understood at the time of publication. Loto-Québec and Société des casinos du Québec may update responsible gaming standards and procedures from time to time. Visitors are advised to consult casino staff or the official Loto-Québec casino domain for the most current information applicable to this property.